FAQ2020-09-18T10:03:11+08:00

Questions & Answers

This page provides help with the most common questions about CGI, our studio and the process in general. Just click on the section and find the answer. Also, we added a base 3D rendering and modeling glossary to give you a hand in deciding what services to choose for your project. Feel free to have a chat with a client manager or send an email if you have any more questions left.

Frequently asked questions and answers

Post-production2020-09-15T17:15:24+08:00

Compositing a photo into a CGI scene or retouching a 3D render to achieve maximum realism. It usually consists of adding visual effects and detailed objects such as cars and people.

Panorama2020-09-15T17:15:06+08:00

An unobstructed and wide view of an extensive area in all directions. It can be an extended pictorial representation or a cyclorama of a landscape or other scene.

3D animation2020-09-15T17:14:13+08:00

The process of generating three-dimensional moving images in a digital environment. Careful manipulation of 3D objects is carried out within 3D software for exporting picture sequences giving them the illusion of animation or movement.

Draft visualization2020-09-15T17:14:33+08:00

We can show how a project looks before the final rendering via draft visualization. The quality of lighting, reflections, glossiness and object materials are strongly reduced to save time and computer resources. You can see the whole composition in general and every small detail of the project to make necessary corrections before the final rendering.

Floor plan2020-09-15T17:14:49+08:00

A drawing to scale, showing a view from above, of the relationships between rooms, spaces, traffic patterns, and other physical features at one level of a structure.

VR or virtual reality2020-09-15T17:13:14+08:00

An artificial environment providing an interactive immersive experience through the simulation of sensory events, such as sight and sound. Objects are recreated digitally and placed in a virtual environment for the user to experience them like in real life – interact with them, see their features and benefits, change options, etc.

VR tour2020-09-15T17:13:40+08:00

A simulation of an existing location, usually composed of a sequence of videos or still images. It may also use other multimedia elements such as sound effects, music, narration, and text. The main difference from a 360° view tour is that a user needs VR glasses or other VR equipment to enter and interact with all objects inside virtual reality.

AR or augmented reality2020-09-15T17:13:56+08:00

The interactive 3D technology allowing to experience an architectural object by overlaying its virtual representation on top of the natural environment.

3D rendering2020-09-15T17:12:11+08:00

A process of generation of a photorealistic or non-photorealistic image with 3D models using 3D rendering software. The resulting product is called a 3D render.

AI Rendering Analysis (AIRA)2020-09-15T17:12:27+08:00

AIRA (Artificial Intelligence Render Analysis) is an AI-based tool developed by our specialists for the most accurate and effective checking of our renders’ quality. It allows for automated analysis of 3D models’ geometry, textures, lighting, composition, etc. and fast detecting of any major flaws.

Ultra HD 4k2020-09-15T17:12:46+08:00

Ultra HD 4K images stand for ultra high definition images. We give you a high 3840 × 2160 pixels quality image that will perfectly fit a wide-screen HDTV (16:9) for full-screen viewing and impressive presentation of your project.

Virtual staging2020-09-15T17:13:00+08:00

A type of home staging (also called digital staging) in which interior and exterior design are created in 3D rendering software, virtual staging apps, or graphics editors.

3D modeling2020-09-15T17:11:54+08:00

The process of creation of a representation of an object in three dimensions using 3D modeling software. The resulting product is called a 3D model.

360° virtual tour2020-09-15T17:11:32+08:00

A collection of 360-degree panoramic rotating images, composed together to form a full, 360° view of a location.

Should I use an overseas rendering company?2020-09-15T14:03:39+08:00

Overseas rendering companies have gained a bad reputation in some communities due to language barriers, time zone differences, and cultural differences. However, they provide much better value for the money and they have impressive work ethic.

We have tried to address these common questions by, for example, having a native speaker at the office ready to answer any of your questions, and the rendering team can also communicate with you during your normal working hours.Our offices in Shanghai speak fluent English and they can make sure they don’t lose any translators when working with the team.We also have special overseas project assistants who are trained in English and are good at representing Chinese teams.

We hope you try our approach and see that we are different.

Which is better, 360 Tours or “Real VR” ?2020-09-15T14:00:38+08:00

Real VR” is built with the quality and mobility freedom of a video game, so running it requires specialized gaming hardware. It must render each scene as you perceive it, which means it will innately have a lower render quality due to there not being enough time to produce a high quality rendered views in the time your head can spin or as you walk. This impacts the visual quality of light, shadow, reflections, and the light. This product is difficult to produce because it is still new to the Technology market, which results in a more expensive product.

360 tours are made of panoramic renderings. Because of the controlled nature of this product, the views are created in extremely high quality on our rendering farm in the same manner as our Photo-realistic renders. This means you will get the beautiful quality with more realistic light, shadows, and textures. 360 Tours are also much more cost effective. These Tours are organized by Hot=spots (one panoramic per spot) which you can move to smoothly through a load screen. This means you are not allowed to walk through the space freely like “Real VR” allows, but instead restrict you to that pre-made render location.

In a Google Cardboard or related simple VR-headset this impacts the level of immersion of the experience relative to “Real Vr”, because side-to-side motions of your head do not change what you see.

We recommend you try the 360 Tours on our portfolio page to see if they work for you.

Would additional edits to models cost more?2020-09-15T13:58:01+08:00

If there are extensive enough edits being made to the model it will lead to a workload cost, but we do our best to minimize that charge.

Is your resolution high enough for printing large posters and displays?2020-09-15T13:57:13+08:00

Yes. A good rule of thumb is that the human visual system is about 8k across its field of view. Thus, for any size printout which is intended to be viewed in its entirety, our 8k high resolution offering should be sufficient. Larger printouts will simply require the viewer to stand further back in order to see the entire picture, while smaller printouts will allow the viewer to stand closer. A greater resolution should be necessary only if a poster is intended to be viewed in pieces, extending beyond the field of view of the viewer.

What resolution are your renderings?2020-09-15T13:56:47+08:00

Our standard resolution for the final renders is roughly 4000×2000 (4k), but we can provide higher resolution for printing purposes if necessary.

Can I have the source files (PSD or 3DS Max Models)?2020-09-15T13:56:29+08:00

We occasionally provide PSD files at no additional cost. However we consider the model files to be part of our intellectual property, and as such they will be an additional cost.

What is the general process?2020-09-15T13:30:31+08:00
  1. After receiving the model, CAD, and other starting documents and the team will begin modeling.
  2. The team will send you a round of model drafts, in which you can mark up the image for desired view and geometry.
  3. Once the view is confirmed, the rendering in low resolution will begin to confirm lighting, material, color and general feeling of the rendering.
  4. Multiple rounds will be provided for you to review the rendering. While in this resolution you can check; texture, materials, small lighting changes, and minor edits are at no additional cost. Please note: going back to change model geometry or the view angle at this stage could lead to a workload.
  5. Final Render Draft and post work will be sent.
  6. Confirmation of acceptance of the render will be required.
  7. Final delivery without H.T watermark.
What model filetypes do you accept?2020-09-15T13:16:05+08:00
  • MAX
  • SKP
  • FB
  • OBJ
  • 3DS
  • 3DM
  • RVT
  • STL
  • DAE
  • DWG
How many rounds of review are provided?2020-09-15T13:31:58+08:00

We do not limit the amount of reviews unless there are big design changes that leads to a lot of additional work, then we have to charge extra which we will inform you of prior to continuing work.

What payment methods do you accept?2020-09-15T13:48:09+08:00

Payment can be made via credit card, wire transfer, check, or ACH transfer.

Who owns the render after the project?2020-09-15T13:52:11+08:00

The render belongs to H.T until the full payment has been received and we have provided the high resolution product without our watermark. The Materials used to create the render are fully the clients, but the model and other materials created from those original documents are creations of H.T and will have costs to be released in ownership, to the client.

What software do you use?2020-09-15T13:15:57+08:00
  • 3DS Max for renderings
  • After Effects or Lumion for animations
  • UE4 for Virtual Reality
  • Adobe Photoshop for edits
Credit2020-09-15T13:52:35+08:00

We would appreciate a mention of credit if the render is published somewhere outside of the client’s website or for other marketing purposes. Please do not sell rights of the render to outside photo sharing sites like Shutterstock etc.

What is the typical turnaround time?2020-09-15T13:27:01+08:00

We deliver initial draft renders 24-48 hours after project is started. Subsequent rounds of review usually take about 24 hours.

For animations, initial drafts are delivered in 3-5 days. Typical animation projects take about a month from start to finish.

Our turn around time is 24-48 hours per draft, depending on how many renders there are and depending on the deadline of the project. On Average our projects of 1 render to 4 renders can be around 7-10 days, but we are always willing to discuss this time frame if a deadline if sooner.

Where are you located?2020-09-15T13:26:01+08:00

Our office and rendering team are located in Shanghai, China. Our office has representatives who can discuss any questions or issues, you may be at any time.

When will you receive the drafts?2020-09-15T13:31:31+08:00

In most American time zones, the drafts will be sent around your morning, and updates are generally sent 24-48 hours after receiving your comments. Our team has a great work ethic, so if you have any hard deadlines our team does their best to meet your needs working overtime in hours if required.

Can you expedite an urgent project?2020-09-15T13:27:47+08:00

Yes! Tell us your deadline and we will prioritize to ensure we can meet it.

What’s the difference between modeling the surroundings and photo match?2020-09-15T13:48:45+08:00

In a rendering which includes the surrounding context, modeling those surroundings can be an expensive process. A more affordable option is to take a photo of the scene from the same view angle as the planned render and use it as background. If you have high resolution drone footage or would be okay using google maps images those work best. If you do not have these we can insert opaque grayish squares to surround the main concentration of your project.

Payment Schedule2020-09-15T13:47:41+08:00

There is a 50% down payment required upon start of a project, and 50% around finalization of project.

What additional information do you need?2020-09-15T13:16:09+08:00
  • Landscaping
  • Lighting
  • Textures
  • Materials
  • Mood
What should I do if I don’t have a model?2020-09-15T13:16:14+08:00

If you cannot provide models, we will need; floor plans, elevations, CAD files, or an accurate architectural drawing, in order to begin the modeling process.

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